Delivery & Shipping

The shipping options and delivery date may vary depending on your location.
Please note that business days are Monday till Friday. Our office and warehouse are closed on weekend days and National (Dutch) Holidays.

THE NETHERLANDS:
Shipping costs: €4,95

Free Shipping on orders over €80
Delivery time: 1-2 business days.

Belgium/Luxembourg:
Shipping costs: €5,95

Free Shipping on orders over €80
Delivery time: 1-2 business days.

GERMANY:
Shipping costs: €5,95

Free Shipping on orders over €80
Delivery time: 2-4 business days

REST OF EUROPE:
Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. (We do not ship to Switzerland)
Shipping costs: €9,95

Free Shipping on orders over €100
Delivery time: 3-7 business days

REST OF THE WORLD:
All other countries except Venezuela, including UK.
Shipping costs: €12,95

Free Shipping on orders over €120
Delivery time Standard: 5-12 business days

Please note import duties for 'Rest of World' are not paid. Import duties might be charged at customs. 

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Home delivery:
Our products are delivered by DHL, PostNL and GLS (Europe) Or Fedex (Rest of the World). You will see the delivery options for your country during check out.

If you order is being delivered to a drop-off point after a failed delivery attempt, remember to bring your ID document to the pick-up point. A written authorization and a photocopy of the buyer's ID document will need to be submitted at the pick-up point if the order is being collected on behalf of the buyer.

Bear in mind that deliveries are only made on working days.

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Problems during delivery:
Missing packages
We are working with third party forwarders, meaning we do not have our own delivery service. In case there is a hick-up during delivery, or a package does not arrive, please contact us. We will reach out to the forwarder to investigate where the package is delivered. This investigation can take 2-3 working days. After receiving a response on the investigation we can offer a suiting solution.

We cannot give a full refund on packages that are missing with the delivery status 'delivered'. If both the forwarder and receiver stick to their answer that the package is delivered/not received we can offer to resend the package. 

Missing products
If items are missing in your package and they are mentioned on the packingslip included in your parcel, please inform our support team by e-mail within 2 working days upon receival.

Damaged packaged/goods
If your package is delivered with severe damage*, please be aware that items might be missing. Do not accept the package before checking if items are missing. If items are missing, please return the parcel with the forwarder. They will return the package to us to further investigate and offer you a new package. Please do not forget to take photos of the package with its damages so you/we can start a case. 

If there is no notification at the forwarder of a damaged package we are unable to solve the problem. In this case we would advise to contact the forwarder yourself. 

*With severe damage we refer to packages which are fully opened, or have holes big enough to pull clothing items out.