Customer Service
RETURNS
1. Register
Register your return within 30 days of receiving your order, select the items you wish to return and choose the desired return method.
Return costs are at your own expense.
2. Pack
Pack your items and affix the return label to the package. Don't forget to remove the old shipping label.
3. Send
Bring your package to a post office within 3 business days of registration or have your package picked up by using the pickup service (depending on which return method you have chosen).
4. Refund
Once our distribution center has received your return you will receive a refund or an adjusted Klarna invoice within 10 working days.
Return Shipping Costs
Exchanges for a different size are free for each country. You will receive a prepaid return label.
You can choose to use different forwarders for your return. The prices depend on the country and forwarder selected.
The return costs per country are starting from:
- The Netherlands: € 5,40
- Belgium: € 9,95
- Germany: Free return
- Luxembourg: € 10,75
Return Costs starting from:
- Baltics: € 13,24
- North Europe: € 13,05
- West Europa: € 11,15
- East Europe: € 14,45
- Rest of the World: on request
Return Address:
Promese
Attn. Black Bananas
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands
*We are offering the best possible prices within our forwarders contracts. If you are able to return it to lower costs by arranging your own forwarder, please feel free to do so. Please do make sure you receive a tracking link for your parcel, this option is at own risk.
For any questions regarding a return, please reach out to our team by mail. They are happy to help!
Refund
Return Shipping Costs
Exchanges for a different size are free for each country. You will receive a prepaid return label.
You can choose to use different forwarders for your return. The prices depend on the country and forwarder selected.
The return costs per country are starting from:
- The Netherlands: € 5,40
- Belgium: € 9,95
- Germany: Free return
- Luxembourg: € 10,75
Return Costs starting from:
- Baltics: € 13,24
- North Europe: € 13,05
- West Europa: € 11,15
- East Europe: € 14,45
- Rest of the World: on request
Return Address:
Promese
Attn. Black Bananas
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands
*We are offering the best possible prices within our forwarders contracts. If you are able to return it to lower costs by arranging your own forwarder, please feel free to do so. Please do make sure you receive a tracking link for your parcel, this option is at own risk.
For any questions regarding a return, please reach out to our team by mail. They are happy to help!